BOOKING TERMS AND CONDITIONS
Glimmr Booking Terms and Conditions
1) THE GLIMMR BOOKING TERMS
These are the Glimmr Ltd (“Glimmr”) terms and conditions (the “Terms”). These Terms apply by making a Booking for Services you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms please do not use our booking form and services.
Before you place an order with us, please read these Terms carefully. If you have any questions relating to these Terms please contact our support team by email at firstname.lastname@example.org.
2) THE DEFINED TERMS
“Booking” means a booking for Services made by You on our Website/platform;
"Booking Platform" means our technology platform that enables you to book a clean;
“Independent Cleaner” means the independent contractor who performs cleaning services, that are available through our Website;
“Services" means cleaning services;
“We/us” means Glimmr Ltd (the trading name), a cleaning agency, of Company number 11511783 with VAT no. 406232141;
“Website” means the website located at https://glimmr.co.uk or any subsequent URL which may replace it; and
“You” or “Customer” means a user of this booking service and website.
3) USE OF THE GLIMMR BOOKING PLATFORM
3.1 Glimmr is a technology platform, accessed through the Website, that connects You with independent contractors of cleaning services listed on the Website. It enables you to engage an Independent Cleaner in your area for the provision of those services.
We act as a booking agency for self-employed Independent Cleaners. Our contract with you is limited to provision of use of our Website and booking platform.
Please note that we simply provide the platform that connects users (such as you) with Independent Cleaners and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Website as being provided by Independent Cleaners and any contract for the provision of those services is between you and the relevant Independent Cleaners (and not us)
3.2 Your Independent Cleaner is responsible for providing the Services to you and you have a direct contract between you and the Independent Cleaner concerning the provision of Services (linked below). This contract does not include us. You and Independent Cleaners are responsible for any taxes arising as a result of the Services.
3.3 We take reasonable measures to ensure the suitability and quality of the Independent Cleaners, we review applications, conduct interviews and undertake other checks of Independent Cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.
3.4 You acknowledge that you use Independent Cleaners at your own risk. You agree to provide a safe working environment for Independent Cleaners and to take appropriate precautions to supervise Independent Cleaners.
4) BOOKING SERVICES
4.1 Our platform makes it easy for you to book cleaning services in 60 seconds.
Glimmr provides a booking and purchase service (the “Booking Services”) via our Booking Platforms. The Booking Services allow you to book and pay for Cleaning services, that are performed in each and every case by independent self-employed professionals (the Independent Cleaners).
Cleaning Services: The legal implications of the above is that when you making a booking, it will create two binding legal contracts:
- a contract between you and Glimmr (under which Glimmr has certain responsibilities to you in relation to the booking of Independent Cleaners) (the “Glimmr Contract”). That contract is made based on these Terms and Conditions; and
- a contract between you and the relevant Independent Cleaner in respect of the provision or supply of the Cleaning Services which you book through the Booking Platform (the “Independent Cleaners Contract”). The Independent Cleaners Contract is subject to certain provisions of our Terms and Conditions including the cancellation policy set out below and is available here: LINK.
All Cleaning Services available for purchase on our Booking Platform are offered by Glimmr on behalf of its Independent Cleaners. That is, Glimmr takes and concludes your bookings as a commercial agent for the Independent Cleaners. Therefore, we are not responsible or liable to you for the actual Cleaning Services that are booked through our Booking Platform. Glimmr is simply involved with the booking and / or purchase process.
5.1 When you first request the services of an Independent Cleaner, the platform will direct you to provide us with valid credit or debit card payment details to pay for the services you request through Glimmr. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use Glimmr to request the services of an Independent Cleaner).
The amount you will pay will comprise: (i) a fee due to the Independent Cleaner based on the duration of the visit(s) (i.e. the number of hours worked); and (ii) a service fee due to us as stated on an invoice (which you can request through email@example.com) (or part thereof) worked by the Independent Cleaner and (iii) Any additional extra services which you have selected during the booking process (such as products, cleaners will need to bring products so charges will be made to pay these costs of doing so and purchasing the product). We will issue you with a single receipt for the total amount paid by you in respect of each booking. Any tips made will go directly to the cleaner.
A hold is placed on your card 48 hours before the clean, please ensure there are sufficient funds in the account. This is not a charge – it is just a test to check that there are sufficient funds to complete the clean. If there are not sufficient funds on the card we will contact you. You will need to provide a different card in order for the Independent Cleaner to go ahead with the clean. If you are unable to or refuse to, this will count as a cancellation within 24 hours of the clean.
All pricing given is an estimate for work to be carried out. It is based on the information you provide to us when making the booking (i.e. the services you select and extras). If for any reason the estimate given needs to be increased to allow the Independent Cleaner to complete the clean to the necessary standard we will call you to allow you to authorize the extra charge. If we cannot get a hold of you, you agree that where it is reasonable you authorise the Independent Cleaner to stay for longer than the initial estimate to allow them to complete the clean to the required standard and agree to any charges incurred for the time spent. If the extra time required to complete the clean is not authorised by you then any guarantee from the Independent Cleaner to re-clean property is invalid.
If any amount due from you remains unpaid, we reserve the right: (i) to charge reasonable administration costs; (ii) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (iii) to arrange for any further bookings made by you to be suspended; and/or (iv) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use Glimmr.
The price of any Services will be as quoted on our Website, except in cases of obvious error.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Visit Confirmation email.
5.3 Every effort has been made on this Website to ensure that making a Booking is secure. We cannot be responsible for fraudulent use on our Website of a lost payment card.
5.4 You must maintain a valid payment card with us. There is a hold payment taken when you book. You must inform us immediately if your payment card details are no longer valid.
5.5 Glimmr operates a referral scheme that is open to selected users and is accessible from your account. You can share your referral code or link with people you know, who do not live at the same address as you and who you think would benefit from the Glimmr service. If a new user uses your referral code, you and your referred user may be eligible for referral benefits. We reserve the right to withdraw and deactivate your referral code, link and referral benefits at any time and will not be responsible for any losses you suffer if we withdraw and deactivate your referral code, link or referral benefits.
5.6 Glimmr may at its sole discretion offer its own discounts and promotional offers (“Glimmr promotional offers”) to potential and existing customers to promote Glimmr’s business as an agent. These offers will not reduce the consideration received by the Independent Cleaner and may therefore entail Glimmr subsidising the consideration due to the Independent Cleaner in some circumstances. The customer acknowledges that any consideration paid by the customer as part of a Glimmr promotional offer up to the amount of consideration that would otherwise be due to the Independent Cleaner at the agreed standard rates is wholly consideration due to the Independent Cleaner.
6) BOOKING CANCELLATION BY US
6.1 If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.
6.2 We reserve the right to cancel any Booking without notice or cause.
7) BOOKING CANCELLATION BY YOU
7.1 You may cancel or reschedule a Booking 24 hours the day before the Booking for free. To cancel a service please call Glimmr on 0208 158 8505 or email Glimmr at firstname.lastname@example.org. Your cancellation will only be valid when a member of the Glimmr team has confirmed your cancellation in writing.
7.2 For cancellations after the expiry of 24 hours the day before the Booking, or if your Independent Cleaner arrives for the clean and is unable to gain entry or start the clean, you will be charged the full price of the Booking.
7.3 The Independent Cleaner(s) needs to be able to gain entry to the property. If the Independent Cleaner is unable to gain access to the property this will be taken as a late booking cancellation and the entire booking fee may be charged.
You will be asked to provide a suitable parking location during the booking process. If this parking spot is unavailable and the Independent Cleaner cannot park, this will be taken as a cancellation and you may be charged the entire booking fee. Any costs incurred by parking will be added onto your bill.
8.1 We have a £1m public liability insurance policy underwritten by a leading insurer. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost.
8.2 This policy is only able to cover extreme circumstances, for example, serious injury to the Independent Cleaner or severe damage to property such as fire. Facts must be confirmed in writing within 30 days of any incident. The decision on whether to settle the claim lies with the insurer, and their decision is final.
Since Independent Cleaners work on an independent basis (self-employed individuals), we are unable to intervene directly. It is up to you on whether further steps are taken in order to assert the right to compensation from the Independent Cleaner.
The Independent Cleaner has full responsibility for accounting for any VAT on the total value of the Professional Cleaning Services they provide, and many Independent Cleaners are not VAT registered. We do not charge you VAT on the Professional Services as they are provided by the Independent Cleaner, not by us. We can on request provide you with a VAT invoice for the Booking Services we provide. You will need to contact the Independent Cleaner directly to obtain a VAT invoice from them if applicable.
11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous three transactions.
11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by by tort (including negligence), breach of contract or otherwise.
11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
12) EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock outs or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13.1 Intellectual property and right to use
13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
13.2 Compliance with laws
The Booking Form may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
13.3 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Glimmr Ltd by email. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served immediately when an email is sent to the correct address at email@example.com with the appropriate information and subject line to enable us to understand the situation.
13.5 Transfer of rights and obligations
13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
13.8 Entire Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersedes any previous communications or agreements between us.
13.9 Our Right to Vary these Terms
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.11 Contact Information
We can be contacted by email at firstname.lastname@example.org.